Why can't I see my account balance or what magazines I have on subscription or standing order?

Our website is not linked to our accounting software so your person details like that are only available to us in the office. Please call or email us at any time if you have questions about your account.

Does my credit card get charged as soon as I send the order?

No we don't have a prepay system. If you elect to pay by credit card and insert your card details we load them onto your customer account first and then process the order. If all or part of the order is not immediately available we only charge your card with the products as they are shipped.

Are all the products on your website in stock?

No we can not possibly guarantee that all products are available all the time. We get lots of online orders and customers visiting our store so items do sell out. The website is not linked to our inventory system so it does not show the in-stock situation. We re-order from our local suppliers frequently and we airfreight orders from the USA each month so out of stock products are replenished with a minimum of delay.

Where on your site do I find information on shipping (within nz)?

When you place your order you will see that the minimum freight charge is $5.90. This is for a courier satchel sent by PBT Couriers who are our main contractor. If you want the parcel shipped to a PO Box or Private Bag it will need to be shipped by Express Couriers Ltd, a division on NZ Post and the cost for their satchel is $8.00.

If the order is too large for a courier satchel it will be shipped in a carton which is $8.00 within the North Island and $11.00 to the South Island. For bulky items such as several metres of batting the carton cost is $13.00 within the North Island and $18.00 to the South Island.

If you wish to know the freight cost before we process the order just put comment to that effect on the order.

What products do you wholesale and how can I find out about wholesale prices

Login and create an account. Be sure to fill in all the boxes. We will than contact you to verify your type of business and the products that you wish to purchase. Once your account has been approved then when ever you login again you will have access to the wholesale prices. NOTE: All prices on this website including wholesale prices include GST.

We wholesale the following products:
Magazines and Special Editions
Scrapbooking books
Hardanger Embroidery books by Nordic Needle
The Caron Collection Hand-Dyed Threads