Frequently Asked Questions
Why can't I see my account balance or what magazines I have on subscription or standing order?
Our website is not linked to our accounting software so your person details like that are only available to us in the office. Please call or email us at any time if you have questions about your account.
Does my credit card get charged as soon as I send the order?
No we don't have a prepay system. If you elect to pay by credit card and insert your card details we load them onto your customer account first and then process the order. If all or part of the order is not immediately available we only charge your card with the products as they are shipped.
Are all the products on your website in stock?
No we can not possibly guarantee that all products are available all the time. We get lots of online orders and customers visiting our store so items do sell out. The website is not linked to our inventory system so it does not show the in-stock situation. We re-order from our local suppliers frequently and we airfreight orders from the USA each month so out of stock products are replenished with a minimum of delay.
Where on your site do I find information on shipping (within nz)?
When you place your order you will see that the default freight method is by PBT Couriers at $5.90. This applies to a courier satchel into which we can put up to 10 magazines. If you click on the arrow you can select New Zealand Post A4 Envelope at $2.50 in which we can place up to two magazines. You need to select Subscriptions when ordering a magazine subscription which are mail free of charge.
What products do you wholesale and how can I find out about wholesale prices
Login and create an account. Be sure to fill in all the boxes. We will than contact you to verify your type of business and the products that you wish to purchase. Once your account has been approved then when ever you login again you will have access to the wholesale prices. NOTE: All prices on this website including wholesale prices include GST.